A 365's Terms & Conditions — The complete guide for members

By accessing or using the a 365 platform, you confirm that you have read, understood, and agreed to these Terms & Conditions in full. These terms form a legally binding agreement between you and a 365.

The a 365 website, mobile app, and all associated services are governed by these Terms. If you do not agree with any part of them, please refrain from using a 365.

These Terms & Conditions are governed by the applicable laws of Bangladesh and international gaming regulations. Any disputes will be subject to the guidance of a 365's licensing authority.

To open an account with a 365, you must meet the following requirements:

• You must be at least 18 years old. Registration by anyone under 18 is strictly prohibited.
• All details provided at registration — including name, date of birth, address, and mobile number — must be accurate and truthful.
• Each person may register only one account. Creating multiple accounts is strictly prohibited.
• If multiple accounts are detected from the same device, IP address, or payment method, all associated accounts will be closed.
• Keeping your account password confidential is entirely your responsibility. a 365 is not liable for any losses resulting from sharing your password.
• Transferring or selling your account to another person is strictly prohibited.

To ensure security and prevent money laundering, a 365 conducts KYC (Know Your Customer) verification. You may be asked to submit KYC documents in the following situations:

• At the time of your first withdrawal request.
• For withdrawal requests above the defined threshold.
• When suspicious activity is detected on an account.
• At any time a 365 deems it necessary.

KYC verification typically requires: a scan of your National ID, passport, or driving licence; proof of address (utility bill or bank statement); and proof of your payment method.

All financial transactions on a 365 are processed through secure, encrypted channels. Please keep the following payment rules in mind:

• The minimum deposit amount varies by payment method — specific limits are shown on the payment page.
• Deposits are generally instant. Occasionally, bank processing may take up to 30 minutes.
• Withdrawal requests are processed within 24 to 72 hours after verification.
• Withdrawals can only be made to the same payment method used for the original deposit.
• If your balance includes a bonus, the associated wagering requirements must be completed before you can withdraw.
• A 365 reserves the right to hold payments on any suspicious transaction until an investigation is concluded.

A 365 offers a variety of bonuses and promotions, each with its own specific terms detailed on the relevant offer page. General bonus rules are as follows:

• The welcome bonus is available to new members only and can be claimed once.
• Every bonus has a wagering requirement. Bonus funds cannot be withdrawn until the specified wagering multiplier has been met.
• Bonuses must be claimed within a specified time after making a deposit.
• Any attempt to claim bonuses using multiple accounts or false identities will result in cancellation of all bonuses and forfeiture of the entire balance.
• A 365 reserves the right to modify or cancel any bonus offer at any time.
• Winnings from free spins are subject to wagering requirements.

All game outcomes on a 365 are determined by an independent RNG (Random Number Generator) system, which is regularly audited by third-party reviewers.

• In Sports Betting, official results are final. In live betting, bets delayed due to technical issues may be voided.
• If a software bug or error causes an abnormal outcome in any game, a 365 reserves the right to void that round.
• If your internet connection drops during a game, the latest game state is saved on our servers.
• In Live Casino games, the dealer's decision is final.

The following activities are strictly prohibited on a 365 and may result in permanent account closure and forfeiture of balance:

• Using bots, automated software, or scripts of any kind.
• Deliberately exploiting game vulnerabilities or bugs.
• Creating multiple accounts to claim bonuses or take advantage of promotions.
• Money laundering or processing illegal funds through your account.
• Harassing other members or a 365 staff.
• Attempting to hack or carry out a cyberattack on a 365's systems.
• Making transactions in a third party's name or using their payment methods.

A 365 may temporarily suspend or permanently close an account under the following circumstances:

• When evidence of a Terms & Conditions violation is found.
• Where there is evidence of registration using false information.
• Failure to cooperate with KYC verification.
• When suspicious financial activity is detected.
• When a member voluntarily requests self-exclusion.

Balances in permanently closed accounts are generally non-refundable where a violation has been proven. However, if a user is cleared following a fair investigation, the balance will be returned.

A 365 is deeply committed to responsible gaming. We believe gaming should be a source of enjoyment, not a source of problems.

• Deposit Limit: You can set your own daily, weekly, or monthly deposit limits.
• Gaming Break: A temporary break of between 24 hours and 30 days is available.
• Self-Exclusion: Long-term or permanent self-exclusion options are available.
• Age Verification: Any account registered by a user under 18 will be closed immediately.

If you are experiencing problems related to gaming, please contact our support team. For more information, visit our Responsible Gaming View page.

All content on the a 365 website and app — including logos, graphics, software, text, videos, and games — is protected under the intellectual property rights of a 365 or its licensors.

• Copying, redistributing, or using any a 365 content for commercial purposes is strictly prohibited.
• A 365 trademarks and logos may not be used without prior permission.
• Game content is protected by the intellectual property rights of the respective game providers.

A 365 is not liable for:

• Loss of a game or bet due to an internet disconnection.
• Delays or errors caused by third-party services, such as payment providers.
• Losses resulting from unauthorized account access due to the user's own negligence.
• Service disruptions caused by force majeure events (natural disasters, government restrictions).

A 365 reserves the right to update these Terms & Conditions at any time. For significant changes, members will be notified in advance via email or platform notification.

Continuing to use the platform after any changes are made will be considered your acceptance of the updated terms. We recommend visiting this page regularly to stay informed.

If you have any questions or concerns about these Terms & Conditions, please get in touch with us: